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Check with seller E-commerce Associate, Online Sales Executive, Marketplace Specialist, E-commerce Operations Staff
- Location: Dong Nai City, vietnam
JOB DESCRIPTION: E-commerce Sales Associate
Job Summary
We are looking for a dynamic and tech-savvy E-commerce Sales Associate to manage and grow our online presence across major marketplaces (Shopee, Lazada, TikTok Shop) and our official website. You will be responsible for end-to-end e-commerce operations, from product listing and customer engagement to order fulfillment and sales analysis.
Job Responsibilities
Platform Management: Upload, update, and optimize product listings (images, titles, descriptions, and SEO keywords) across all channels (Shopee, Lazada, TikTok Shop, Website).
Customer Engagement: Monitor and respond to customer inquiries, chat messages, and comments in a timely and professional manner to ensure high response rates.
Order Processing: Manage incoming orders, coordinate with the warehouse/logistics team for picking, packing, and timely delivery.
Campaign Execution: Assist in planning and executing promotional campaigns (Flash Sales, Mega Sales, Voucher setups) to boost traffic and conversion rates.
Customer Reviews: Manage ratings and reviews, addressing negative feedback promptly to maintain a high store reputation.
Sales Tracking: Monitor daily/weekly/monthly sales performance and provide reports on channel efficiency, inventory status, and competitor activities.
Inventory Control: Ensure stock levels are synchronized across all platforms to prevent overselling.
Job Requirements
Experience: Previous experience in managing e-commerce shops (Shopee, Lazada, TikTok Shop) is highly preferred.
Technical Skills: Proficient in using Seller Centers, basic image editing (Canva, Photoshop), and Microsoft Office (Excel).
Communication: Excellent writing skills in Vietnamese; ability to communicate in a professional, friendly, and persuasive tone.
Mindset: Detail-oriented, organized, and capable of multitasking in a fast-paced digital environment.
Analytical Skills: Ability to analyze basic sales data and adjust plans to meet sales targets.
Education: Bachelor’s degree in Business, Marketing, or related fields.
Benefits
Attractive salary + Performance-based commission/bonuses.
Comprehensive social, health, and unemployment insurance.
Professional training on e-commerce tools, digital marketing, and platform algorithms.
Clear career advancement path (Team Lead, E-commerce Manager).
Dynamic, young, and creative working environment.
Industry Keywords: E-commerce, Shopee/Lazada/TikTok Shop Operations, Online Retail, Digital Sales, Order Management, Customer Support.
Attributes: Tech-Savvy, Organized, Fast Learner, Customer-Centric, Result-Oriented.
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
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