-
Việc làm sự kiện (0)
-
Giáo dục Đào tạo (0)
-
Việc làm bảo vệ (0)
-
En (3287)
- Accounting (28)
- Marketing / Communications (89)
- IT / Information Technology (561)
- Security Guard (57)
- Housekeeper / Cleaner / General Helper (128)
- Sales (140)
- Administration / Office Staff (144)
- Sales Staff / Business Development Executive (4)
- Service Staff / Waiter / Waitress (10)
- Warehouse Staff / Logistics Staff (25)
- Customer Service (28)
- Technical Staff / Technician (7)
- General Labor / Unskilled Labor (155)
- Driver / Delivery (40)
- Service Industry (F&B, Hotel, Restaurant) (14)
- Manufacturing / Industrial Zone (10)
- Delivery Staff / Shipper (11)
- Factory Worker (117)
- Advertising - Public Relations (17)
- Arts - Entertainment - Publishing (174)
- Clerical - Administrative (191)
- Education - Training (340)
- Engineering - Architecture (98)
- Accounting - Finance (21)
- Technology (7)
- Retail (84)
- Restaurant - Food Service (108)
- Real Estate (33)
- Non-profit - Volunteer (150)
- Marketing (118)
- Manufacturing - Operations (0)
- Human Resource (91)
- Healthcare (21)
- Manual Labor (160)
- Internet (14)
- Legal (84)
- Other Jobs (8)
Check with seller Global Customer Support (Logistics System)
- Location: Da Nang City, vietnam
We are seeking a Global Customer Support Specialist to oversee the reliability and efficiency of our internal logistics and supply chain systems. You will serve as the Tier 2/3 point of escalation, ensuring that global shipping workflows remain seamless and that any technical system disruptions are resolved with minimal impact on global trade operations.
Key Responsibilities
System Oversight: Monitor the health and performance of the logistics platform, identifying bottlenecks in order flow, inventory tracking, or automated customs documentation.
Global Escalation Management: Act as the primary liaison for regional hubs and major international clients, resolving complex logistical disputes that require deep system knowledge.
Technical Troubleshooting: Diagnose system-related errors (e.g., API integration failures, EDI messaging issues, tracking data inconsistencies) and collaborate with IT/Development teams for rapid resolution.
Workflow Optimization: Analyze support ticket trends to identify recurring system bugs or process inefficiencies, providing actionable feedback to the product and engineering teams.
Stakeholder Training: Create documentation and conduct training sessions for regional support teams on updated logistics protocols and system functionalities.
Compliance & Audit: Ensure all logistical operations adhere to global trade regulations, maintaining a perfect record for internal audits.
Candidate Requirements
Education: Bachelor’s degree in Supply Chain Management, Logistics, Information Systems, or Business Administration.
Experience: 3+ years in logistics operations or technical support for a Supply Chain/ERP system.
Technical Proficiency:
Strong experience with enterprise-grade logistics software (e.g., SAP TM, Oracle SCM, Blue Yonder, or similar).
Familiarity with tracking technologies and API communication (understanding how data moves between systems).
Advanced Excel/Data Analysis skills (SQL experience is a strong asset).
Core Competencies:
Strategic Thinking: Ability to anticipate how a small technical change in the system impacts global order fulfillment.
Analytical Ability: Skilled at reading logs and data to pinpoint the root cause of complex system failures.
Cross-Cultural Communication: Experience working with diverse teams across multiple time zones.
Crisis Management: Ability to maintain operational stability during high-pressure system downtimes.
Compensation & Benefits
Compensation: Competitive global-standard salary package including performance-linked bonuses.
Growth Path: Opportunities to move into Logistics Systems Architecture, Operations Management, or Global Supply Chain Strategy.
Environment: Exposure to cutting-edge supply chain technology and participation in international cross-functional projects.
Benefits: Full international-grade insurance, wellness programs, and a flexible/remote-friendly work policy.
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Related listings
-
Export Customer Service (Support Sales)Customer Service - (Da Nang City) - 2026/06/11 Check with sellerSpecialist, Export Customer Service & Sales Support Role Overview We are seeking a detail-oriented Export Customer Service & Sales Support Specialist to bridge the gap between our international sales team and logistics operations. You will be...
-
Specialist, Customer Service EcommerceCustomer Service - (Da Nang City) - 2026/06/11 Check with seller
We are seeking an empathetic and detail-oriented Customer Service Specialist to join our ecommerce team. You will be the primary point of contact for our online shoppers, ensuring a seamless post-purchase experience. The ideal candidate will excel at...
-
Telemarketing / Direct Marketing SpecialistCustomer Service - (Da Nang City) - 2026/06/11 Check with seller
JOB DESCRIPTION: Telemarketing / Direct Marketing Specialist 1. Job Objective The Telemarketing Specialist is responsible for executing outbound calling campaigns to introduce products/services, identifying and developing potential sales leads, and d...